"Impact Without Authority" by Jane Helsing, Barbara Geraghty and Lisa Napolitano
Get your copy of "Impact Without Authority: How to Leverage Internal Resources to Create Customer Value," by Jane Helsing, Barbara Geraghty and Lisa Napolitano, here!
Paperback price $15 (shipping rates apply)
A classic of its genre, "Impact Without Authority" was originally published by SAMA in 2003 to explain how strategic account managers can approach the challenge of influencing internally when they have no authority. SAMs have said for decades that this is the #1 problem they face in their role.